Refund policy

🔄 RETURN & REFUND POLICY

Your Satisfaction is Our Priority

This website is operated by Balaji Collection under the brand name Desi Dazzling

↩️ RETURNS POLICY

30-Day Return Window

We want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, you can return it within 30 days of delivery for a full refund or exchange.

The 30-day period begins from the date you receive your package, not the purchase date.

✓ Hassle-Free Returns: We've made our return process as simple as possible because we value your time and trust.

✓ RETURN ELIGIBILITY REQUIREMENTS

To be eligible for a return, your item must meet the following conditions:

Requirement	Description
Timeframe	Return request must be initiated within 30 days of delivery
Condition	Items must be unused, unworn, unwashed, and in original condition
Packaging	Original packaging, tags, and labels must be intact and attached
Proof of Purchase	Original receipt or order confirmation required
Product State	No signs of wear, damage, alterations, or washing

What We Accept for Returns:

✓ Items in original condition with all tags attached
✓ Unopened products in original packaging
✓ Defective or damaged items received
✓ Wrong items shipped by mistake
✓ Items that don't match product description

🚫 NON-RETURNABLE ITEMS

For hygiene, safety, and quality reasons, the following items cannot be returned:

✗ Personalized or custom-made products
✗ Items marked as "Final Sale" or "Non-Returnable"
✗ Gift cards and downloadable products
✗ Products without original packaging or tags
✗ Items damaged due to misuse or normal wear

Special Circumstances:

If you receive a defective, damaged, or incorrect item, we will accept returns even for products typically classified as non-returnable. Please contact us immediately with photos of the issue.

📋 HOW TO INITIATE A RETURN

Follow these simple steps to return your item:

Step 1: Contact Our Customer Service

Email us at shopdesidazzling@gmail.com or call +91 7737370516 within 30 days of receiving your order.

Step 2: Provide Order Details

Share your order number, item details, and reason for return. If applicable, include photos of damaged or defective items.

Step 3: Receive Return Authorization

Our team will review your request and provide a Return Merchandise Authorization (RMA) number and detailed shipping instructions.

Step 4: Pack Your Return

Securely pack the item in its original packaging with all tags attached. Include the RMA number inside the package.

Step 5: Ship the Item Back

Use a trackable shipping method and keep your receipt. Send the package to the return address provided by our team.

Step 6: Receive Your Refund

Once we receive and inspect your return, we'll process your refund according to our refund timeline.

⚠️ Important: Please do not ship items back without first contacting us and receiving an RMA number. Returns sent without authorization may not be processed.

📦 RETURN SHIPPING COSTS

Who Pays for Return Shipping?

Customer's Responsibility: For returns due to change of mind, wrong size, or personal preference, the customer is responsible for return shipping costs.

Our Responsibility: If we made an error (wrong item shipped, defective product, damaged during shipping), we will cover all return shipping costs.

Return Shipping Tips:

✓ Use a trackable shipping service for your protection
✓ Purchase shipping insurance for high-value items
✓ Keep your tracking number and shipping receipt
✓ Pack items securely to prevent damage in transit

Note: We recommend using international shipping services like DHL, FedEx, or Aramex for returns from USA to India. Shipping costs typically range from $30-$80 depending on package weight and service selected.

💰 REFUND POLICY

Refund Processing Timeline

Once we receive your returned item, our quality team will inspect it within 2-3 business days. After approval, your refund will be processed according to your original payment method:

Payment Method	Processing Time	Details
Credit/Debit Card	3-7 business days	Refunded to the original card used for purchase
PayPal	3-5 business days	Credited directly to your PayPal account
Bank Transfer	5-7 business days	Transferred to your bank account on file
Digital Wallets	3-5 business days	Credited to your original digital wallet

📧 Email Notification

You will receive an email confirmation at each stage:

When we receive your return
After inspection is complete
When your refund is processed

Please allow the specified processing time for funds to appear in your account after the refund email.

💵 REFUND AMOUNT DETAILS

What's Included in Your Refund:

✓ Full product purchase price
✓ Original shipping costs (if the return is due to our error)
✓ Applicable taxes paid

What's Not Refunded:

✗ Return shipping costs (unless we made an error)
✗ Original shipping fees (for customer-initiated returns)
✗ Customs duties or import fees already paid
✗ Restocking fees for unpackaged items (if applicable)

🔄 EXCHANGES

Exchange Process

If you'd like to exchange an item for a different size, color, or product:

Contact us to initiate a return for the original item
Once we receive your return, we'll process your refund
Place a new order for the item you want

Note: Due to international shipping times, we process exchanges as return + new purchase to ensure you receive your desired item as quickly as possible.

✓ Defective Item Exchanges: If you receive a defective item, we'll expedite a replacement shipment at no cost to you once we receive your return.

⚠️ SPECIAL SITUATIONS

Damaged or Defective Items

If you receive a damaged or defective item:

Contact us within 7 days of delivery
Provide photos of the damage or defect
Include photos of the packaging if damaged

We'll arrange for a replacement or full refund, including return shipping costs.

Wrong Item Received

If we shipped the wrong item by mistake:

Contact us immediately
Provide your order number and photos of the received item
We'll send the correct item at no additional cost
You can keep or return the wrong item per our instructions

Missing Items from Order

If items are missing from your order:

Check your order confirmation for split shipments
Wait 2-3 days as some items may ship separately
Contact us if items don't arrive within the expected timeframe
We'll reship missing items or issue a refund

Late or Lost Shipments

If your order hasn't arrived within the estimated delivery timeframe:

Check your tracking information for updates
Contact the carrier for location details
Contact us if the package is significantly delayed
We'll file a claim with the carrier and issue a refund or replacement

📞 QUESTIONS ABOUT RETURNS OR REFUNDS?

Our customer service team is ready to help you with any questions or concerns.

Email: shopdesidazzling@gmail.com
Phone: +91 7737370516
Business Hours: Monday - Friday, 9:00 AM - 6:00 PM IST

We typically respond to all inquiries within 24 hours